Rules
Rules in plain words
A booked slot may be cancelled without charge if we have at least twelve hours’ notice. Inside that window the slot is treated as used. The rule exists because eight people is a hard cap and a late gap cannot be filled with a walk-in.
A block may be paused when a doctor asks for time off, or when you will be out of Singapore for more than fourteen days. The pause is written, with a return week. Ordinary tired weeks are not pauses. They are holds on load inside the same dates.
Block Access is valid for the six weeks printed on the plan, plus fourteen days of unused slots if a week was missed and not paused. After that window the remaining hours lapse. They are not banked into a later year.
Fees already paid for a started block are not returned because a week felt inconvenient. A block that has not started may be moved once to a later start date within thirty days. Assessment only is paid for the hour you attend; it is not refunded after the sheet has been written.
Renewal is a decision at the retest, from the new sheet. There is no automatic charge. If you want another block, it is written and priced before you leave the review, using the same “from S$…” figures as this page.